1. Introduction

At AVDA, we value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our products, or interact with our AI voice systems. Our goal is to make communication easier—not riskier.

2. Information We Collect

We collect only the information necessary to operate and improve our services.

A. Information You Provide
– Name, company, phone number, and email address
– Login credentials and account settings
– Voice scripts, CRM data, and configurations you upload
– Payment details (processed securely through third-party payment processors)

B. Information Collected Automatically
– IP address, browser type, and device information
– Pages visited, time spent, and usage activity
– Log data for diagnostics and system performance

C. Voice and AI Data
– Audio recordings, transcripts, timestamps, and call results
We use this data to enhance accuracy and improve system performance.

3. How We Use Information

We use your information to:
– Operate, maintain, and improve our AI voice and automation systems
– Communicate about updates, support, or new features
– Detect and prevent fraud or abuse
– Comply with legal obligations
We never sell your personal information and share it only with trusted partners under confidentiality agreements.

4. Legal Basis and Purpose of Processing

We process data for legitimate business purposes, including:
– Fulfilling contracts and providing requested services
– Technical support and maintenance
– Security and fraud prevention
– Compliance with applicable laws and regulations

5. Sharing of Data

We may share information with:
– Service providers (hosting, analytics, or security vendors)
– Integrated platforms you choose to connect (such as CRMs or phone systems)
– Authorities when legally required
– Successor entities in case of a merger or sale (subject to confidentiality)

6. Third-Party Tools and Integrations

Our website and platform may connect with third-party applications. Each third-party service has its own privacy policy. We recommend reviewing their policies before use.

7. Data Processing Agreements

For business clients handling customer data through our systems, AVDA offers a Data Processing Agreement (DPA) to ensure compliance with U.S. privacy and data-protection laws.

8. Data Retention

We retain information only as long as necessary to deliver services or comply with legal requirements. Some data may be anonymized for analytics or service improvement.

9. Cookies and Tracking

We use cookies and similar tools to:
– Maintain secure sessions
– Measure website performance
– Display relevant content and ads
You can disable cookies in your browser. Non-essential cookies may require consent via a cookie banner.

10. Data Security

We use encryption, limited-access protocols, and monitoring to protect your information. While no system is 100% secure, we maintain strong safeguards to minimize risks.

11. Data Breach Notification

If a data breach affects your personal information, we will notify you promptly as required by law.

12. Your Rights

You have the right to:
– Access your personal information
– Correct inaccuracies
– Request deletion (where allowed by law)
– Opt out of marketing communications
To exercise these rights, contact us at avdaai2025@gmail.com.

13. Marketing Communications

You can unsubscribe from promotional messages at any time. We may still send essential service or billing notices when necessary.

14. Use of Artificial Intelligence

Our systems use AI to generate voice and text responses. While highly advanced, AI may make mistakes. Always verify important information before acting on it.
If you use AVDA’s AI systems with your customers, you are responsible for informing them that AI is being used and obtaining necessary permissions for recording or transcription.

15. Events Beyond Our Control

We are not responsible for disruptions caused by factors beyond our control, such as natural disasters, cyberattacks, or network outages.

16. Updates to This Policy

We may update this Privacy Policy from time to time. New versions will appear on our website with an updated effective date. We will notify you of significant changes by email or on our site.

17. Contact Us

AI Voice Data Automations, LLC
2780 S. Arlington Rd., Suite 202
Akron, OH 44312
Email: avdaai2025@gmail.com